Terms & Conditions of Rental

At Re_wearo, we believe that luxury fashion rental should be completely stress-free. Your rental period is booked on a per-night/per-event basis.

To give you complete peace of mind, all orders are scheduled to arrive 1 to 2 business days prior to your selected event date at no extra rental charge. This allows you ample time to try on the ensemble, arrange matching jewelry, footwear, and coordinate your looks.

A refundable security deposit is collected at checkout for every rented designer outfit to protect against loss, non-return, or severe structural damage.

• The deposit amount is determined based on the retail value and delicacy of the artisan work (zari, embroidery, mirrorwork, hand-beading).
• Upon return of the garment to our facility, our quality team performs a standard condition check within 24 to 48 hours.
• The deposit is refunded in full directly to your original payment method (UPI, Bank Account, or Card) immediately following successful inspection.

Every outfit rented from Re_wearo undergoes strict multi-tier hospital-grade steam sanitization and specialized heritage fabric dry cleaning before dispatch. It arrives vacuum-pressed, sealed in breathable luxury garment covers, ready to wear immediately.

We want you to look and feel your absolute best. You are welcome to perform temporary, reversible alterations (such as gentle hand basting or side seam stitching) to customize the fit to your body silhouette.

• Permitted: Temporary hand basting, safety pins applied with protective cloth guards, and waist cinch ties.
• Prohibited: Cutting fabric, cutting lining, iron-on adhesive tapes, or permanent machine stitching that damages the base embroidery.
• All reversible stitches must be gently removed or left loose before repacking for return.

Returning your outfit is effortless. Along with your order, we provide a pre-printed, tamper-evident return courier satchel and high-grade hanger.

Simply place the outfit inside the original garment bag, slide it into the return satchel, and seal the adhesive flap. Our logistics partner will arrive at your address the morning following your event date between 10:00 AM and 6:00 PM for doorstep pickup.

We understand that events, weddings, and sangeet nights are joyous and lively celebrations. Normal wear and tear is completely covered by Re_wearo.

• Covered (No Deductions): Minor food smudges, loose embroidery threads, minor makeup powder marks, or small button loosening.
• Not Covered (Deposit Deductions): Deep irreversible chemical/wine stains, burn marks, tearing or ripped fabric from sharp jewelry, permanent cut alterations, or total loss/theft of the garment.

Because our designer ensembles are often booked by other clients for upcoming auspicious wedding dates, timely returns are essential.

If a pickup is delayed due to customer unavailability or failure to hand over the parcel, a late fee equal to 100% of the per-night rental charge will be charged for each additional 24-hour day of delay, deducted from the security deposit.

Plans change, and we are here to support you with flexible options:

• More than 14 Days Before Event Date: 100% full cash refund or 100% store credit.
• 7 to 14 Days Before Event Date: 70% cash refund or 100% store credit with 1-year validity.
• 3 to 7 Days Before Event Date: 50% store credit voucher towards any future booking.
• Less than 72 Hours / Already Dispatched: Non-refundable as the outfit is reserved exclusively for you and transit cannot be recalled.